Business and Professional Communication KEYS 5th edition test bank with 1,200+ practice questions across 14 chapters.
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Downloadable Test Bank – Business and Professional Communication: KEYS for Workplace Excellence, 5th Edition (Miller and Wahl)

$36.00

  • 1,200+ practice questions across 14 chapters
  • For Miller and Wahl’s fifth edition
  • Multiple choice, true or false and short answer
  • Chapter files for your assigned reading
  • PDF or Word files
  • Email delivery, generally within eight hours
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Description

Prepare for your Business and Professional Communication exams

If your class uses the fifth edition of Business and Professional Communication: KEYS for Workplace Excellence, you can open the files for the chapter you have been assigned and work through its multiple choice and true or false questions with the supplied answer keys.

The collection also includes short answer questions across the 14 chapters. Try the Chapter 2 sample questions below to see the question format before you buy.

1,200+practice questions
3question formats
14chapters covered

What you get

Included

  • 583 multiple choice questions with answer keys
  • 534 true or false questions with answer keys
  • 112 short answer questions
  • Questions for chapters 1 through 14
  • Chapter files in PDF or Word format

Not included

  • The textbook or an ebook of the textbook
  • A solutions manual for textbook exercises
  • Model answers to the 112 short answer questions
  • Worked explanations for the answer keys
  • SAGE Vantage or an LMS access code

Use the keyed questions for practice with a supplied answer to compare against. For short answer questions, develop your response using your textbook and class notes: the supplied answer field says only “Answers vary.”

Question inventory 1,200+ practice questions
Question types 583 multiple choice, 534 true or false and 112 short answer questions
Answers Answer keys for 1,117 questions. Short answer questions say “Answers vary.”
Explanations No worked explanations or model short answer responses
Organization Chapter files with the supplied Easy, Medium and Hard labels. Chapter 6 has Easy and Medium files.
Format PDF or Word
Delivery Email attachment or an emailed download link

Check your textbook edition

Matches this test bank

Miller and Wahl, fifth edition

Business and Professional Communication: KEYS for Workplace Excellence
Kelly Quintanilla Miller and Shawn T. Wahl
SAGE, 2023

Print ISBN: 9781071825266
eText ISBN: 9781071825280

Different edition

Quintanilla and Wahl, fourth edition

The earlier edition uses the Quintanilla author name and the same KEYS subtitle. This listing is for the fifth edition.

Compare the edition on your syllabus or textbook before ordering.

Newbold and Richards’ A Human-Centered Approach and DiSanza and Legge’s Plans, Processes, and Performance are different books with a similar main title.

Sample questions

These ten sample questions cover Chapter 2, Verbal and Nonverbal Communication. They preview one chapter of the 14 chapter file set.

Which description best explains the nature of symbols used in communication? A. They have a natural connection to what they represent. B. They carry only concrete, literal meanings. C. They mean the same thing to everyone. D. They can be interpreted in different ways.

Answer: D

2. Which rules guide a person’s choice of topic, timing, setting, and conversation partner? A. Contextual conventions B. Constitutive rules C. Regulative rules D. Grammatical conventions

Answer: C

3. A student knows that interrupting a speaker during a formal discussion is inappropriate. Which type of communication rule guides this judgment? A. Rules for adapting messages to an audience B. Constitutive rules for interpreting behavior C. Regulative rules for acceptable conduct D. Rules for interpreting body language

Answer: C

Show 7 more samples
4. People may learn that nodding signals agreement and that a warm embrace expresses affection. Which rules establish these shared meanings? A. Procedural rules for organizing conversations B. Constitutive rules for interpreting actions C. Regulative rules for guiding conduct D. Grammatical rules for arranging words

Answer: B

5. How can nonverbal behavior contribute to communication? A. By eliminating the need for spoken language in every situation B. By conveying aspects of a person’s character and identity C. By removing attitudes from interactions with others D. By making every emotional expression more dramatic

Answer: B

6. What broad term describes the process of making sense of our own experiences and those of others through words and nonverbal signals? A. Communication through immediate feedback B. Communication within personal relationships C. Human communication D. Communication among group members

Answer: C

7. Which range is commonly cited in communication instruction as an estimate of the meaning conveyed through nonverbal cues? A. Between 35 and 50 percent B. Between 72 and 98 percent C. Between 65 and 93 percent D. Between 23 and 47 percent

Answer: C

8. While presenting a project update, Maya deliberately varies her pitch, adjusts her speaking pace, and enunciates clearly. Which nonverbal channel is she managing? A. Appearance cues B. Spatial cues C. Body-movement cues D. Vocal cues

Answer: D

9. While Amir is reading in a nearly empty waiting room, an unfamiliar person shifts Amir’s bag aside and sits directly against him. Amir feels uneasy and changes seats. Which concept best explains his reaction? A. Proxemics and personal boundaries B. Kinesics and bodily gestures C. Haptics and intentional touch D. Chronemics and time expectations

Answer: A

10. What is the closest zone of interpersonal distance, usually reserved for partners, close relatives, and very close friends? A. The distance used for social interactions B. The distance used for public speaking C. The distance used for everyday personal conversations D. The distance used for intimate interactions

Answer: D

$36.00 USD · PDF or Word · Email delivery

Chapters covered

Each of the 14 chapters has multiple choice questions, true or false questions and short answer questions. The counts below include all question types.

  1. Business and Professional Excellence in the Workplace84 questions
  2. Verbal and Nonverbal Communication88 questions
  3. Listening94 questions
  4. Résumés, Interviews, and Negotiation86 questions
  5. Getting to Know Your Diverse Workplace92 questions
  6. Interpersonal Communication at Work82 questions
  7. Strengthening Teams and Conducting Meetings90 questions
  8. Technology in the Workplace80 questions
  9. Business and Professional Writing88 questions
  10. Leadership and Conflict Management96 questions
  11. Informing and Persuading88 questions
  12. Speech Design88 questions
  13. Delivering a Speech with Professional Excellence87 questions
  14. Work Life Balance86 questions

Format, delivery and refunds

You receive digital files in PDF or Word format. Open them with a compatible PDF viewer or Word app on your computer, tablet or phone.

Exam Banks sends an email attachment or a download link by email. Delivery usually takes a few minutes to a few hours, generally within eight hours after payment. Check your spam or junk folder if the email does not arrive.

If eight hours have passed, contact Exam Banks about your order with your order details.

You get a refund if your files cannot be delivered or if the file you receive is not the test bank described on this page. Once the correct files have been delivered, the sale is final.

$36.00 USD · PDF or Word · Email delivery

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Good quality.Good service.The product is firmly packed.Very fast delivery.Very well worth the money.

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